Returns & Warranty Information

Returns

In the event a customer needs to return an item we ask that we be contacted within 30 days of receiving the item. In some instances, we will offer an extension to the 30-day return period. This extension applies only to units that require installation at a later date. For this extension to be granted, we require a call to 754-220-6565 or an email to info@maxmarineelectronics.com and a member of our customer service team will assist with this specific request.

We always prefer to work with our customers to correct any issues with an item when possible. If a buyer is experiencing an issue with an item purchased from us, we are often able to walk buyers through simple steps that result in a quick solution to the problem.

All returns, unless damaged during delivery, must be returned in the same condition we shipped them in. This means still in the original unopened packaging where this applies and unused, matching the photos initially taken of the item before initial shipment. Please be advised all radar packages, parts and components, autopilot parts and components, and displays purchased and returned within 30 days of delivery, due to buyer’s remorse will be subject to a reduced credit to cover initial shipping charges and up to a 20% restocking fee.

Any items that were not received as described will be returned at our expense. Please contact us immediately so we can email a return shipping label. We will gladly work with our customer to replace the item when possible. In the event there is no identical replacement available, we will do our best to come to a fair and reasonable solution.

Initial shipping charges will be deducted from returned items ordered by mistake, no longer needed, or damaged by the customer. Return shipping in this instance will be the customer’s responsibility.

We will on occasion, allow returns outside of our 30-day policy. These refunds will be subject to a 30-50% restocking fee, additionally, the initial costs to Max Marine Electronics, for shipping and handling will be deducted from the original purchase amount. The remaining balance will be issued as a credit toward the original form of payment. Customers will be made aware of the restocking fee assessed when the return request is made before returning the item.

We understand there are occasions when a customer may need to extend their return and warranty periods due to delayed installs. In these instances, we must be contacted for these requests to be approved before your order is placed.[

Items Damaged During Shipping

We ask customers to open packages immediately upon arrival to check for any damage that could have occurred during shipping. If this situation arises please contact us immediately, take photos if possible, and e-mail them to info@maxmarineelectronics.com.

We will deal with the carrier and the paperwork involved. Please keep the item, the original packaging, and all the original contents available for the carrier to retrieve the damaged item. We will immediately work with our customer to replace the item when possible or issue a full refund if an identical or similar item is not available.

90 Day Warranty Details

At Max Marine Electronics we want our customers to feel secure when making their purchases. It is important to us that we offer a fair warranty to make our customers aware of our commitment to their satisfaction. We exhibit this by standing behind the products we sell. Our 90-day warranty covers most items in our inventory. The 90-day period begins the day the product is received by our customer unless special arrangements are made with our sales team at the time the order is placed.

Extensions are occasionally granted for items awaiting installation and are issued at our sole digression. An extension must be requested in writing and approved by Max Marine Electronics before the order is placed. Exclusions from the 90-day warranty include the following; items being sold for parts/repair, items showing evidence of voltage overload or lightning strike, items exhibiting water damage, if a repair attempt is made or we determine the product is tampered with by anyone other than Max Marine Electronics or if an exclusion is otherwise noted in the item’s original description. Please note your warranty will be void for any of the previously mentioned reasons, at the discretion of Max Marine Electronics.

If a purchased item does not work for its intended purpose please contact us immediately. We will make the process of correcting the situation as quick and painless as possible. Please note the 90-day warranty IS NOT a refund policy. Warrantied items will be repaired or replaced with an item of equal value and quality. Only if we cannot replace or repair your item, we may have no choice but to offer a refund. We regret having to add this, however, we store all sales records, pictures of each item listed, serial numbers, and descriptions of the items we list and sell. This effort is to protect the interests of everyone involved. Any persons attempting to defraud Max Marine Electronics Inc. will not be covered under any warranty and will be blocked from doing any business with us moving forward. Please be advised, that items purchased or refurbished through Max Marine Electronics Inc., sent back to us for warranty repair, as faulty or damaged, that are found to be working properly by an MME Technician will not be covered under our warranty. Customers sending items in for warranty repair that were installed incorrectly or have other damaged components affecting or preventing the performance of any item purchased from Max Marine Electronics Inc. will incur the standard minimum of $100/hr. bench test fee and will be responsible for both inbound and outbound shipping. All warranty repairs must be requested and approved before the return by calling 754-220-6565 or emailing info@maxmarineelectronics.com.

All warranty work must be delivered to Max Marine Electronics Inc. at the customer’s expense.